Akapulu Terms of Service

Effective Date: May 24, 2025

Welcome to Akapulu ("Akapulu", "we", "us", or "our")! These Terms of Service ("Terms") govern your access to and use of our application, websites, APIs, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy (available at /privacy). Please read them carefully. If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By creating an account, clicking "I agree", or using the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "your" will refer to that organization.

2. Accounts

You must register for an account to access most features of the Service. You agree to provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. Our Service is intended for adults (18 years or older) and is not directed to children.

3. Subscriptions, Billing, and Payment

  • Plans and Usage: We offer various subscription plans, including a free tier and paid tiers with specific usage allowances (e.g., monthly minutes). Current plan details are available on our billing page.
  • Usage Limits: Your use of certain features may be subject to the limits of your chosen plan (e.g., `monthly_minutes_allowance`). If your organization exceeds its monthly minute allowance, access to features requiring minutes (e.g., conversations) will be suspended until the allowance resets at the beginning of your next billing cycle or until you upgrade to a plan with a higher allowance.
  • Billing: Paid subscriptions are billed in advance on a recurring basis (e.g., monthly or annually) as specified at the time of purchase. You authorize us (through our payment processor, Stripe) to charge your payment method for the subscription fees.
  • Payment Failures: If your payment method fails, Stripe may attempt to retry the payment. If payment is not successfully settled, we may suspend your access to paid features or downgrade your account to the free tier, in accordance with Stripe's processes and our webhook handling.
  • Plan Changes: You may upgrade or downgrade your subscription plan through the billing section of the Service. Upgrades and downgrades may be prorated by Stripe, and will take effect immediately or at the end of the current billing cycle as determined by Stripe's policies. When you change plans, your `minutes_used_this_period` may be reset to zero.
  • No Refunds: All subscription fees are non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
  • Taxes: Subscription fees do not include taxes. You are responsible for paying all applicable sales, use, value-added, or other taxes.

4. Intellectual Property Rights

  • Our Service: We own all right, title, and interest in and to the Service, including all associated software, technology, documentation, branding, and intellectual property rights. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes according to your subscription plan.
  • User-Generated Content (UGC): You may create or upload content while using the Service, such as scenarios, avatar details, outlines, scripts, or other materials ("User-Generated Content" or "UGC"). You retain ownership of your UGC. However, by submitting, posting, or displaying UGC on or through the Service, you grant Akapulu a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive, sublicensable (through multiple tiers), and transferable license to use, host, store, cache, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such UGC in connection with operating, providing, improving, analyzing, and promoting the Service, including for our commercial purposes, without any compensation to you.
  • Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.

5. Prohibited Conduct

You agree not to:
  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law;
  • Violate or encourage others to violate the rights of third parties, including intellectual property rights;
  • Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate;
  • Interfere with the operation of the Service or any user's enjoyment of it, including by uploading or disseminating viruses, adware, spyware, worms, or other malicious code;
  • Attempt to circumvent any usage limits or access controls, including creating multiple organizations solely for the purpose of obtaining additional free tier usage allowances;
  • Perform any fraudulent activity, including impersonating any person or entity, or accessing others' accounts without permission;
  • Sell, resell, license, sublicense, distribute, rent, or lease the Service, or include the Service in a service bureau or outsourcing offering, without our express written permission;
  • Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any portion of the Service;
  • Interfere with security-related features of the Service.

6. Termination

You may terminate your account at any time by contacting us or through your account settings (if available). We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, at any time, for any reason or no reason, including, but not limited to, if you violate these Terms or fail to pay applicable fees. Upon termination, your right to use the Service will immediately cease, and we may delete your account and associated data according to our data retention practices outlined in the Privacy Policy. Sections related to Intellectual Property, Disclaimers, Limitation of Liability, Indemnification (if added), Governing Law, and Dispute Resolution shall survive termination.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AKAPULU DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SERVICE AT YOUR OWN RISK.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AKAPULU, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (c) ANY CONTENT OBTAINED FROM THE SERVICE; OR (d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, AKAPULU'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS PAID BY YOU TO AKAPULU FOR THE USE OF THE SERVICE IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service informally by contacting us at support@akapulu.com. If the dispute is not resolved within sixty (60) days after contacting us, then you and Akapulu agree that any judicial proceeding to resolve claims relating to these Terms or the Service will be brought exclusively in the federal or state courts located in San Mateo County, California, subject to the mandatory arbitration provisions below [Note: Add if opting for arbitration]. Both parties consent to venue and personal jurisdiction in such courts.

10. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service interface, by email to the address associated with your account, or by updating the "Effective Date" at the top of these Terms. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

11. General

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Akapulu regarding the Service. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. You may not assign these Terms without our prior written consent, but we may assign these Terms without restriction.

Contact Us

If you have any questions about these Terms, please contact us at support@akapulu.com